Privacy Policy

Privacy Policy

Introduction

Welcome to https://interstate-auto-body-shop.collision-talk.com (referred to as “the Company,” “we,” or “us”). We are dedicated to maintaining a transparent and secure online environment for our users. This Privacy Policy explains how we handle your personal information, ensuring compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Personal Information Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Protection of Personal Information Act (POPIA) of South Africa

Scope

This policy covers all aspects of our website, applications, online services, and products offered through https://interstate-auto-body-shop.collision-talk.com. It is important to be aware that this Privacy Policy does not extend to third-party websites or services accessed through links on our platform. These external platforms have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy outlines our practices when:

  1. You use our applications and services as an authorized user.
  2. You visit our websites linked to this Privacy Policy.
  3. You engage with us through communications like newsletters, emails, calls, or texts/SMS messages.

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: Details associated with your user account, such as username and password.
  2. Payment Information: Credit card numbers, billing addresses, and payment history for processing transactions.
  3. Financial Information: Bank account details or investment portfolios, if provided for financial services.
  4. Purchase Information: Items bought from our online store, purchase dates, and quantities.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile phone numbers for device recognition and location services (with your consent).
  6. Location Data: Geolocation information to provide personalized content and services.
  7. Feedback: Comments, reviews, and responses you submit to us, which may include personal details.
  8. Social Media Information: If you choose to connect our services with your social media accounts, we may collect data from those platforms.
  9. Product Information: Details about products you browse or purchase on our site.

We obtain this information through direct user input, interactions with our systems, and automated technologies, including cookies and similar tracking tools. Additionally, third-party service providers may share personal data with us, but they are bound by their respective privacy agreements.

Cookies

Cookies are small text files stored on your browser that enable improved user experience and analytics. We use cookies for several purposes:

  1. Strictly Necessary: These ensure basic functionalities of our website, such as enabling secure login.
  2. Preference: Cookies store settings and preferences to personalize your experience.
  3. Analytics: They help us analyze site usage, measure performance, and understand user behavior.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which non-essential cookies are set on their devices.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Once these purposes have been met or if you withdraw consent (where applicable), we securely delete or anonymize your personal information. However, we may be required by law to keep certain records for a specific period.

Security Measures

We implement robust organizational and technical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted communication protocols, secure third-party processing, and regular security audits.

Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect or solicit personal information from minors. If you believe we have collected such data by mistake, please contact us at the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have various rights regarding your personal data:

  • Access and rectification of your data
  • Erasure or right to be forgotten
  • Restriction or objection to processing
  • Data portability
  • The right not to be subject to automated decision-making (including profiling) that significantly affects you
  • Right to withdraw consent at any time
  • Right to file appeals or complaints with relevant supervisory authorities

To exercise these rights, please contact our Privacy Team using the details provided in the ‘Contact Information’ section. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page, and we encourage you to review it periodically.

Contact Information

For any queries regarding privacy, data requests, unsubscribe requests, or if you have concerns about our data handling practices, please contact us:

  • Email: [email protected]
  • Address: Interstate Auto Body Shop, [Address], [City, State, ZIP Code]